FAQ

After you place your order, we get to work! Based on the questions you answered in the quiz, we’ll craft your personalized plan to make sure it fits your exact personal requirements. All programs are double-verified — by the person making it and a supervisor. This way, you can be sure that the plan you get is both effective and gives you the biggest chance to succeed.

Who will prepare my personalized program?

All our plans are custom-made by Behavioural Psychologists and certified Success Coaches.

Why was my payment declined?

This is a very rare error. However, if your payment was declined, please check the expiration date of your card, or if you have another card, please try using it too. If that does not help, contact your bank or credit card company to fix the issue. We accept payments via Visa, MasterCard, Maestro, PayPal, Amex, Discover, JCB, and UnionPay.

Is this a subscription service?

You can choose between a one-off payment and a 3-month subscription payment. You are enrolled on a three-month subscription ONLY if you choose the monthly payment option. You can cancel at any time.

How can I cancel my monthly subscription?

If you choose a one-off payment for your personalized program, there is no active subscription, so you don’t need to cancel it.

If you bought a 3-month subscription and decide to cancel, please drop us an email at [email protected].

Before deciding to cancel, we recommend reading reviews of the Self Esteem App to see if any of the success stories could be relevant to you, should you continue using our app.

Is my personal information safe?

We do not collect personal data, such as name, surname, address or zip code; therefore, the collected data is anonymized. The payment data is collected via PayPal or Stripe and never stored in our database.

How can I be sure that Self Esteem will help me out?

SelfEsteem.app is a program created by behavioral psychologists; however, it is up to each individual to follow the guidelines thoroughly to achieve the best possible results.